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CareerGuidanceIndia.com
– Automated Query Management & Effective
Online Presence
CareerGuidanceIndia (CARING), a career counseling
organization, required an effective Web presence
with comprehensive query management capabilities.
In this effort, they teamed with DevelopmentIndia
to develop CareerGuidanceIndia.com as a dynamic,
database-driven Website. The Website provides features
such as “Career Explorer” & “Career
Hotline”, offering latest news and online service
for posting queries. At the administrator’s
end, Web content and queries are managed through
a database driven process. An important feature
of CareerGuidanceIndia.com is an offline query management
system, customized to meet the requirements of categorization
and query management on a daily basis.
Customer Profile
CareerGuidanceIndia is managed by Mrs. Pervin Malhotra,
Executive Director, CARING, and a renowned career
counselor & columnist for the print and electronic
media. Assisting people with career related issues
the organization offers guidance to help students
and professionals in choosing the right career path.
Business Requirement
CARING wanted to expand as a service by establishing
an effective online presence through the dynamic
Website - CareerGuidanceIndia.com. The intension
was to offset the logistical & time-related
issues that they faced in catering & responding
to the countless queries received through mail and
post, on a daily basis. They required an automated
query management system to categorize and manage
these queries.
Solution
Benefits
Centralized Query Management System that facilitates
Quick & Customized Responses
Specialized query handling through multi-level
administrative processes
Dynamic content management
Technologies
Used
ASP
SQL Server 2000
Requirement
Choosing the correct career path is becoming an
increasingly important & rather ‘confusing’
decision for students and professionals alike. CARING
offers career guidance services to people, assisting
them in making the right career decisions. In its
effort to expand and cater to a wider audience,
CARING wanted to use the power of the Web. An advanced
query management system had to be incorporated,
to manage queries. Earlier on, queries were received
in heaps & bounds through e-mail and post, which
had to be managed through a manual process. The
query management system was required to automate
this process and allow easy categorization and quick
response to queries.
Automated Query Management Services for Career Guidance
Seekers
As a service, dealing with one of the most critical
decisions of one’s life - Career, CareerGuidanceIndia.com
reflects its purpose with powerful and easy to use
features. While the architecture design caters to
the performance requirements, facilitating speedy
access & response time, the interface is catchy
and attractive. The DevelopmentIndia team was involved
in the project right from the requirement analysis
phase. Although the project requirements changed
at various phases, there was comprehensive change
management at DevelopmentIndia’s end. There
are two different aspects of this project - development
of CareerGuidanceIndia.com user interface and an
advanced Query Management System.
CareerGuidanceIndia.com provides information about
various career aspects plus the facility to post
online queries. Since the Website content required
to be changed continuously, its management had to
be made fast and easy. DevelopmentIndia suggested
the development of this portal using ASP as the
front-end and SQL Server 2000 on the backend, to
allow dynamic management of data and queries.
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CareerGuidanceIndia.com
has a unique design, driven by well-defined processes.
For example, there is a Career Hotline on the
Website, where registered users can post their queries.
These queries are received through the administrative
backend and responded to, within 48 hours.
The Query Management System has multi-level administration.
The Super Administrator for the system manages several
Sub Administrators, who in turn are assigned to
handle queries within their own domains, categorized
by subjects such as engineering, journalism etc.
The super administrator allots preferences to sub
administrators for each query category. Queries
are distributed category-wise, and are assigned
to the person with the highest preference in that
category. If the number of queries still exceeds
the maximum limit of the most preferred person,
it goes to the second preferred person in that category.
The Query Management System functions offline and
synchronizes the query status with the online system,
as well. In this process, if the query has been
responded to, then the status is updated as “Sent”.
Similarly, new queries that are posted online are
downloaded by the system and added to the list of
new queries. This system is highly generic and can
be completely customized as per requirements. Queries
received through post can also be entered into the
system to track & manage the responses to these
queries.
CareerGuidanceIndia.com offers advanced search capabilities,
allowing students and professionals to look for
colleges and courses of interest. Latest news and
information about entrance exam deadlines can be
mailed to registered users. Realizing the need to
constantly update the Website, we designed it to
allow easy maintenance. The site also offers a ‘Career
Bookstore’, which lists a collection of career
guides, reports and study guides. Customers, interested
in buying these books, can place their order through
the site. The order is processed and the payment
can be made on delivery.
Summary
CareerGuidanceIndia.com is a combination
of two varied set of requirements - one catering
to CARING’s online presence (CareerGuidanceIndia.com)
and the other to automate and manage its queries
(Query Management System). Both of them are interdependent
to a certain extent. The Query Management System
is a highly customized solution developed to track,
manage, & enhance the query response time. The
system is designed as a very flexible one, which
can be easily modified and enhanced with newer features.
With this system, CARING has been able to streamline
its query management processes unlike the manual
system, which was prone to higher rate of errors.
Eventually, the entire package enhanced the query
handling capabilities of CARING, while improving
its service quality. |
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| Technology
@ DevelopmentIndia |
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| Windows
NT/2000 server, Sun Solaris, LINUX Apache, Lotus Domino |
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